Return and Refund Policy

We want your GleanCove™ shopping experience to be completely worry-free. The following Return & Refund Policy outlines our procedures for processing product returns, item exchanges, and financial reimbursements.

  1. Return Eligibility

    Our standard return window lasts for 30 days, meaning you possess a full month from the delivery date to initiate a return request.

To qualify for a valid return:

Your product must remain in the exact state it arrived

Completely unused, unaltered, and retaining any original labels

Secured within its initial manufacturer packaging

Supported by a valid order confirmation or receipt

  1. How to Start a Return

    To trigger the return process, kindly reach out to our team at:

    service@dewmatrix.com

Upon approval of your request:

Our staff will supply a designated return shipping label

We will issue step-by-step guidance regarding the shipment destination and packaging

Crucial Note:

Any merchandise shipped back to our facility without prior authorization and an official request will be systematically rejected.

Should you need clarification regarding this process, please do not hesitate to message service@dewmatrix.com.

  1. Damages & Issues

    We strongly encourage you to review your package immediately upon arrival.

In the event that a product is faulty, broken, or simply the wrong item, notify us right away. This allows our team to assess the situation and provide a swift resolution.

  1. Exceptions / Non-Returnable Items

    Specific categories of merchandise are strictly excluded from our return policy. These encompass:

Items subject to spoilage (like foods or organic materials)

Bespoke or custom-engraved merchandise

Health and personal hygiene goods

Dangerous goods, volatile fluids, or compressed gases

The initial delivery charges applied during your checkout

Furthermore, we cannot authorize returns for:

Clearance or discounted goods

Digital or physical gift certificates

If you remain uncertain about your product's return status, please verify with our support desk prior to mailing anything back.

  1. Exchanges

    The most efficient method to secure your desired product is:

Send back the initial purchase

Once our facility confirms and accepts the return, proceed to purchase the correct item as a separate transaction

  1. European Union – 14-Day Cooling-Off Period

    For deliveries destined within the European Union, customers hold the legal right to annul or send back a purchase within a 14-day timeframe, requiring no specific reason or explanation.

Requirements:

The merchandise must be entirely untouched and fully tagged

Housed in its native packaging

Accompanied by transaction proof

This specific European directive operates independently of our general 30-day policy.

  1. Refunds

    Following the arrival and physical inspection of your returned package, we will update you regarding your reimbursement status.

Upon successful approval:

Funds will be routed back to the exact payment channel used at checkout

Kindly allocate up to 10 business days for the financial transfer to finalize

Keep in mind that financial institutions and credit providers often take extra days to reflect the credit on your statement.

If a period of 15 business days has elapsed following your approval notification without the funds appearing, please alert us at service@dewmatrix.com.

  1. Return Address

    Securing an official GleanCove™ return label is mandatory before dispatching any goods back to us.

Return Address:

GleanCove™

294-298 Bowery, New York, NY 10012